When you sign up for pliability as a new customer, you get 7 days to try out every feature and access our full content library, without any limits on streaming or activity.
Understanding Authorization Holds
When you start a free trial, pliability may place a small authorization hold (e.g., $2.00) on your payment method to verify that the card is valid. These are not actual charges but temporary holds to ensure the payment method functions properly. These authorization holds should automatically disappear from your account within a few days. If you notice the charge persisting beyond this period, you may wish to contact your card issuer.
If your subscription isn't cancelled within the 7-day trial you'll be billed for the subscription plan you opted for when initially signing up.To ensure uninterrupted access, the plan you selected—such as a monthly or annual subscription—will be automatically billed. Be sure to cancel your subscription through your account
settings before the trial concludes to avoid any charges.
Frequently Asked Questions (FAQs)
Q: Why do I see a $2.00 charge on my account during a free trial? A: This is a temporary authorization hold to check the validity of your payment method. The hold will disappear within a few days. Q: What happens if I forget to cancel my trial? A: Your selected subscription plan will be automatically billed on the 7th day of the trial, ensuring continuous service. Be sure to cancel before the trial ends to avoid charges.
If you cancel before the 7 day free trial ends, you won't be charged and can always re-join at any time!If you have any additional questions about charges or encounter issues, feel free to contact pliability Support for further assistance.