How to Locate Your Account or Update Your Email Address

If you are having trouble locating your account or need to update your email address, follow these steps to resolve the issue:

Locating Your Account

If you cannot find your account using your email address, try the following methods:

Check All Possible Email Addresses: Try logging in with all email addresses you may have used, including personal, work, or Apple's 'Hide my email'.
Provide Payment Details: If the email search is unsuccessful, gather the following information to help support locate your account:
- The last four digits of the credit card being charged.
- The date of the last charge.
- The amount of last charge.
- Any possible first and last names that might have been used on the account.
Contact Support: Share the above details with customer support to assist in locating your account.

If you signed up with a typo in your email address or need to update it, you can change the email associated with your account by emailing support.

Keep a record of the email addresses and payment methods you use for subscriptions to avoid confusion in the future.
If you suspect your subscription is active under a different email, try logging in with that email or contact support with the payment details mentioned above.

By following these steps, you can efficiently locate your account or update your email address to ensure uninterrupted access to your subscription.