From a desktop browser:
Sign in to your account at pliability.com.
Click on your profile icon in the top-right corner.
Select Settings.
Navigate to Membership & Billing.
Scroll down and click Cancel Membership.
Answer 1 question and tap Next until the final screen.
Check the box confirming you want to cancel and tap 'Next'.
From a mobile device:
Sign in to your account at pliability.com using your mobile browser.
Open the menu by tapping the three-line icon in the top-right corner.
Select Membership & Billing.
Scroll down and tap Cancel Membership.
Answer 1 question and tap Next until the final screen.
Check the box confirming you want to cancel and tap 'Next'.
Subscription management, including cancellation and pausing, must be done via the Pliability website. These options are not available in the app. Sign in to your account at pliability.com to manage your subscription.
Troubleshooting
If you experience any issues with your web browser please be sure it is up to date. You may also need to clear your browser's cache. Please follow the instructions provided at the link to clear your browser's cache: http://www.refreshyourcache.com/en/home/
Prompt to Start a Free Trial Instead of Canceling This issue typically occurs when you log in with an email address that is not associated with your paid subscription. To resolve this:
Ensure you are using the correct email address linked to your subscription.
Log in again and navigate to your account settings to cancel.
If you're having any issues resetting your password or need assistance finding your account, please use the chat feature on the bottom right to provide your name, last 4 digits of the card that was charged, date of last charge along with the amount of that charge.
Access After Cancelation and the Billing Cycle Ends
After canceling, your account will remain active until the end of your current billing cycle. Once the cycle concludes, your account will be deactivated, meaning you will lose access to Pliability services and features. You can always rejoin at anytime!
Charges already processed for the current billing period are non-refundable.
Option to Rejoin pliability
If you decide to return to Pliability after your membership has expired, you can easily reactivate your subscription by signing in to your account at pliability.com All your previous settings and preferences will be retained, making the reactivation process seamless.
For cancelling subscriptions managed by Google Play, please see here: Cancelling Google Play Subscriptions