pliability does not offer goodwill refunds after a renewal has begun. This applies to monthly, 6-month, and annual plans, including automatic renewals.

We know an unexpected charge can be frustrating, and we want to make sure you have all the information you need.

When users sign up for a subscription on Pliability, they are presented with detailed information about their selected plan. This includes:

In addition, you can access important account and billing details by signing in to your account via our website, Tap on the 3-line menu or profile icon on the top right to access your settings > tap Membership & Billing > tap on 'Update billing details'. This includes plan information, renewal date, billing information and payment history.

Your selected plan is automatically billed on the 7th day of your trial. If you were charged, it means the trial period ended before cancellation was completed.

We're sorry to hear the service didn't get used! Unfortunately, non-use doesn't change our refund policy. Your subscription gives you full access to our entire content library for the duration of your paid period, that access remains available to you.

We understand this happens. Refunds are not available for renewal charges, but you can cancel your subscription immediately to prevent the next renewal. You'll retain full access through the end of your current paid period.

Our service is a subscription-based model that provides access to our platform, and charges are processed based on an active membership status rather than login frequency.

A charge after a cancellation attempt usually means the cancellation wasn't fully completed. A valid cancellation always generates a confirmation email from pliability, this is official proof of cancellation. If you didn't receive one, your subscription may still be active.