What is Pliability's refund policy?
We know an unexpected charge can be frustrating, and we want to make sure you have all the information you need.
pliability subscriptions are non-refundable. This applies to monthly, 6-month, and annual plans, including automatic renewals.
What you are shown upon creating a pliability account
At signup:
The plan you selected (monthly or annual) and its price
Your exact trial end date
The amount that will be charged when your trial ends
A statement authorizing pliability to charge your card for future payments in accordance with our terms
Anytime after signing up:
Your next renewal date is visible in the app and on the web under Profile > Settings > Membership & Billing
FAQs
What happens if I don't cancel before my trial ends?
Your selected plan is automatically billed on the 7th day of your trial. If you were charged, it means the trial period ended before cancellation was completed.
I didn't use my subscription, can I get a refund?
We're sorry to hear the service didn't get used! Unfortunately, non-use doesn't change our refund policy. Your subscription gives you full access to our entire content library for the duration of your paid period, that access remains available to you.
I forgot to cancel before my renewal, can I get a refund?
We understand this happens. Refunds are not available for renewal charges, but you can cancel your subscription immediately to prevent the next renewal. You'll retain full access through the end of your current paid period.
I was charged but I thought I already canceled.
A charge after a cancellation attempt usually means the cancellation wasn't fully completed. A valid cancellation always generates a confirmation email from pliability, this is official proof of cancellation. If you didn't receive one, your subscription may still be active.
What to do now
Even if a refund isn't available, here are some steps that may help:
Cancel your subscription to stop future charges: How to cancel
Find your renewal date so you're always prepared: Where to find your renewal date
Still have questions? Use the chat button to the bottom right of the screen, we respond to every message.